Call Log
The call log is designed to record a communication which requires action
It allows a communication to be created by a member of staff for a specific account contact
It allows the communication to then be assigned and reassigned between staff members and finally set as “complete” with completion notes
When a customer is selected the communication log will also show recent jobs and communications, allowing the creator of the communication to have a good overview of the current status of the account
When a call is created, the communications log will time stamp the call time. When a note is made to the call, this is recorded with a time stamp and when the call re-assigned to another user or set as “complete” this is also time stamped and recorded. This makes it possible to measure the length of time the call has been active – particularly useful in trying to improve response times to customers